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This is an opinion editorial by Mickey Koss, a West Point graduate with a degree in economics. He spent four years in the infantry before being transferred to the Finance Corps.
It may sound counterintuitive, but in my last four years of service to the US military, I have essentially been a customer service specialist, whether it was addressing pay issues at the military pay office as a commander, or travel or budget questions as a controller at an operational unit.
Lately, I’ve found that clients are asking me even more questions than they were asking me. I have come to realize that many people don’t really understand the problems they are facing. And, because of this conundrum, the questions they ask me when they seek help don’t get answers that really address those problems. I’ve come to realize that a big part of my job is to uncover real problems so I can get right down to their roots.
In this I find “orange pilling” and teaching people about bitcoin a common thread. Like that soldier who comes up to me and asks questions that don’t make sense, your friends and family may be asking you strange questions – without any real understanding of what problems bitcoin is trying to solve.
As stewards of the bitcoin sector and de facto ambassadors of our acquaintances, I view the role of bitcoiners as similar to that of a customer service professional. People don’t understand monetary systems, let alone the problems within them. (Insert potentially overused analogy about asking a fish out of water here.)
Instead of answering questions blindly and taking them at face value, I challenge you to delve a little deeper next time. Help your curious friend understand what they are asking. Help them uncover issues they didn’t know they cared about. Help them ask the right questions. Otherwise, their problems will never be solved.
This is a guest post by Mickey Koss. The opinions expressed are solely his own and do not necessarily reflect the opinions of BTC Inc. or Bitcoin Magazine.
